Refund Policy
We strive to ensure your satisfaction with our courses. This policy outlines our refund process and eligibility criteria.
Refund Eligibility
- Refund requests must be made within 7 days of course enrollment
- Course content should not be accessed more than 20%
- Technical issues must be reported within 24 hours
- Valid reason must be provided for refund request
- Refund amount will be calculated based on usage
Processing Time
- Refund requests are processed within 5-7 business days
- Refund amount will be credited to original payment method
- Processing time may vary based on payment provider
- You will receive email confirmation upon processing
- Refund status can be tracked in your account
Non-Refundable Items
- Course access beyond 20% of content
- Downloaded study materials
- Completed assessments or tests
- One-on-one consultation sessions
- Special promotional offers
Refund Process
- Submit refund request through your account
- Provide reason for refund request
- Wait for review and approval
- Receive confirmation email
- Track refund status in account
Exceptions
- Technical issues preventing course access
- Course cancellation by the platform
- Incorrect course enrollment
- Payment processing errors
- Special circumstances evaluated case by case
Support
- Contact support for refund assistance
- Provide transaction details
- Explain reason for refund
- Follow up if needed
- Keep communication records
Last updated: April 11, 2025